Frequently Asked Questions

Furniture.com is a curated and personalized marketplace that simplifies your furniture shopping journey. We bring together over 2 million products from dozens of top retailers, so instead of hopping from site to site, you can browse, compare, and shop across multiple brands in one easy experience. When you're ready to purchase, we securely connect you with each retailer to complete your orders — all through your one Furniture.com cart.

Your items are delivered by the individual retailers that sell them. We simply make it easier to shop them all in one place.

For product issues, delivery, or returns, contact the retailer directly—they manage your order. Need help finding the right contact? Furniture.com support can help coordinate or route your request. Reach out via phone or email and we'll get you started.

All tracking updates come directly from the retailer fulfilling your item. They should have sent you a confirmation email with your order number, shipping status, and instructions on how to track your delivery. You can also use the retailer directory below to find the customer service information for your retailer.

Because we work with many different retailers, changes and cancellations depend on the status of each item and on the retailer fulfilling it. Reach out to our support team as soon as possible, and we'll make sure to connect you to the right team at the retailer handling your order.

Returns, refunds, and exchanges are handled directly by the retailer that sold the item. Please refer to the retailer's return policy for details. Need help? Contact the retailer directly, or reach out to Furniture.com support via phone or email and we'll help coordinate your request. You can also find the returns policy for your retailer below in our retailer directory.

Each retailer charges your card directly for the items you purchase from them. Even though you shop through Furniture.com, each retailer processes the payment and issues your receipt for their products.

If your order includes items from multiple retailers, they'll ship on their own timelines and may arrive in separate deliveries. Even when all items come from the same brand, large furniture pieces often ship in multiple boxes. This is completely normal.

Furniture.com is always working to improve your shopping experience. We'll be supporting promo codes and financing options in the near future to make your purchase even easier.

Product issues, replacements, and refunds are handled directly by the retailer that sold the item. Need help? Contact the retailer directly, or reach out to Furniture.com support via phone or email and we'll help coordinate your request.