Rooms To Go Reviews

Customer Reviews and Testimonials

Rooms To Go is rated 4.6 out of 5 by 79 customers.


5 out of 5
When first visiting, it seemed that some salespeople didn't take me seriously for buying furniture, but then this nice lady made me feel very welcome and she was very helpful with the selection process.


5 out of 5
I was looking for items for a rental property and wanted something that looks nice and can hold up. The variety offered was really nice.


4.5 out of 5
Easy shopping experience


5 out of 5
Overall great experience. Only think I do not like is the kids and adult section has to go through two different sales people


5 out of 5
Great easy site


5 out of 5
i would recommend it, its simple to purchase, deliveries are on time and the financing plans are awesome.


5 out of 5
Outstanding! I refuse to buy furniture from any where else.


5 out of 5
Great service...


5 out of 5
Everything was great. Just waiting on my new head board since the one i recieved had a damage on it. I signed to get another one without the damage and waiting on that. Other than that everything is great


4.5 out of 5
delivery is delayed, would like to have sooner.


5 out of 5
Easy, quick and good prices.


5 out of 5
Delivery guys were great!!


5 out of 5
good quality furniture.


5 out of 5
simple and easy


5 out of 5
quick, simple easy and done!


4.5 out of 5
The website was user friendly. The checkout was easy. The picture of furniture was clear. The description was lacking especially to customers who do not have a showroom in their area. Overall, I would recommend Rooms To Go. I will know more when I receive my purchase.


5 out of 5
The price was the least expensive of all the places I checked.


4.5 out of 5
Disappointed in the quality of this furniture considering the positive things I have read and heard about Rooms to Go. There is a noticeable gap between the middle and left side backrest of my sofa. Our recliner sounds like a spring in popping when you rock in it. I have not yet contacted R2G regarding this due to Hurricane Florence but plan to do so once things settle down. I truly love this furniture set and hope they can service the issues.


2.5 out of 5
bought a bed and the delvier men dropping it and has to wait for a replacement (two weeks)


5 out of 5
Rooms to go has great prices and great furniture


5 out of 5
Need a new bed for my back


5 out of 5
Quality of furniture was very good and great variety of design options. Also, flexible package configurations available. Unfortunately, PayPal was not an option for in store purchase so great sales associate I worked with in-store will not get commission due to online purchase.


4 out of 5
Items need to be available to view in the showroom since that is the purpose of a showroom. I will be paying a shipping cost for an items I could be returning... a sleeper chair that is almost a grand!!!!!!!


5 out of 5
New mattress is great - sleeps well.


5 out of 5
Finding Rooms to Go on the internet was very easy. Looking up what I was interested in was just as easy. I was comfortable doing the whole process of purchasing what I was looking for.


4 out of 5
Was easy to search and order on-line


5 out of 5
Didn't notice until the next day that the piping down the front of the arm was coming unstapled, but I hammered them back in and looks fine now. Otherwise, I had no problems and it fits perfectly in it's spot. Grandkid slept on it over the weekend.


5 out of 5
I'm glad i did do the application online it was very easy and simple plus i got what i wanted .


5 out of 5
Everything went smoothly. The prices are great for the options. Only negative was high shipping cost (customers expect free shipping when shopping online). Maybe also give an option to choose just delivery without setup as well for less.


5 out of 5
i have purchased from rooms to go before


5 out of 5
Appreciate prompt response from chat team.


5 out of 5
just ordered another set of dressers from Rooms 2 go. The last two things we brought are still in great shape and they keep their promise on warranty issue. I can't wait till they come in !!


5 out of 5
Very easy process, great product


5 out of 5
I ordered the dining set. Super excited about it, but wanted the complete package, so I decided to peruse the website for the sideboard option to see if I even "liked it, and I did! Purchase options were available to me so I took advantage!


5 out of 5
we've ordered from 2 other online stores today, approximately $1200 each. neither of them charged me for shipping & also gave us coupon codes for instant saving. I was dissapointed to see you charge for shipping, but like that i can choose my delivery date.


4.5 out of 5
One of my employees was moving into a new apartment. When he was considering where to get furniture, I recommended Rooms to Go because of the financing options, quality and selection of the furniture, as well as the pricing.


4 out of 5
I was surprised that the bed was left on the front driveway, I expected that it would be built for some reason. The time we had to wait for the furniture is the part that annoys me. It seems like it was too long for furniture that is not custom built.


5 out of 5
I love Room TO GO!! I visited the showroom floor in Pensacola, FL first. Jose was awesome at his job and helped me pick the right couch for my needs and taste.


4.5 out of 5
Variety of furniture styles, colors and quality


4 out of 5
I received a text update prior to the delivery date that my order would be delivered earlier in the day (morning). Once that window had passed, I called customer service and they told me it had been rescheduled for late afternoon. It would have been nice to know ahead of time about the delivery window time change. I purposely scheduled the delivery in the morning several weeks out to ensure it wouldn't interfere with other plans.


5 out of 5
Experience was a breeze. The ony thing bad i have to say is the dining set i purchased was not available on the showroom floor to view and I went to several locations. The sales person at all locations stated it is a popular set so I'm not sure why rooms to go would not have it on the floor. Both sales people assured me it was a nice set and that i had a dew days to return it if when delivered i didn't like it.


5 out of 5
The showroom team in Pompano Beach, FL was truly spectacular. They were confident and cordial and answered all my questions. I ended up booking online because I was declined financing through Rooms To Go, which was odd and not reflective of my credit score. But, it gave me some days to think about my purchases and I ended up getting less than originally planned. So there's that!


5 out of 5
Great experience


5 out of 5
Visited Hialeah Location. Didnt enjoy them not having free delivery as online or variety. Not enough art deco styles if any, as I was looking for. Customer service was great


5 out of 5
I would recommend Rooms to Go. I have ordered many items from them in the past and always have had a great experience.


4.5 out of 5
The r2g website is very east to work with. Prices are very reasonable and shipping is inexpensive and fast.


5 out of 5
I had never shopped at rooms to go before. I went online and fell in love with the Cindy Crawford Grey wood dining table. I then visited the showroom to see it in person. I liked the table but they had all the different colored options for chairs around the table so it was hard to imagine them all grey as I would order. The sales guy just automatically put the protection plan in when he was quoting me a price. I then told him I did not want the plan and he still insisted on it. I decided to leave without placing the order. I searched several websites and stores but could not find another table that I liked in my budget. I decided to just go online and order the dining set and the side table. I am a little disappointed that I have to wait so long for the items to come in but I guess it's popular.


5 out of 5
I needed a daybed for my office so I went to Roomstogo.com and found just what i wanted.


5 out of 5
great products for the price. i bought dining table 9 yrs ago, and replacing now. held up well. have purchased bed, mattress, and kids bunk bed with room to go. over 4 years ago. happy with all products. It would be nice to compare items side by side. we were buying dining table and couch for open floor plan. wanted to see if they match. kind of hard to compare on site


4.5 out of 5
Until order is fully complete and furniture is in bedroom I can't fully provide a fully accurate experience. However knowing that pricing is final both online and in-store leaves me in a neutral field, in regards to receiving a bargain. I did do a few modifications in regards to order being placed. I hope that furniture is exact items ordered and in pristine condition. Having ability to make modifications to set packages is a great selling point. However not having the ability to obtain a visual could be daunting; considering you are relying on representative to place order correctly.


4.5 out of 5
well i have an niche for decorating so rooms to go have furniture at a reasonable price that i can purchase accent pieces to create the look Im looking for in my budget


5 out of 5
I ordered this table set quick and easily from the Rooms to Go website. It was super easy and I was able to view the piece online from home in order to coordinate with the color scheme in the dining room!


5 out of 5
Do not go to the showroom on Okeechobee Blvd. You are greeted by a pack of vultures and they continue to grill you and haggle you until you leave the store.


3.5 out of 5
The site was really easy! My sister has an amazing dresser, so I literally bought the same one. I applied for a credit card and it took all of 10 minutes


5 out of 5
I went on line to rooms to go and found exactly what I wanted and how I wanted this in my favorite color, the selection was huge. but it was exactly what I was looking for . What I do not like is the shipping charges, and the extra charge, which I do not understand. Otherwise I recommend this. Roomsto go, highly recommend them


3 out of 5
too expensive


4 out of 5
Rooms to Go has many selections of all styles and colors. They make it easy to find whatever satisfies your tastes. You can add more pieces with a click or remove it just as easy. I changed my mind several times over a couple days then went back and made my decision and checked out with exactly what I wanted.


4.5 out of 5
I am in love with this company and love their furniture colors and styles. They have a product face that can be interchanged over 10 years without facing boredom. We have a teen bedroom set from 2011 and I enjoy the weekly shopping flyer and the colors and versatility within my spending preferences.


5 out of 5
On the website, it was very easy to locate the farmhouse style dining set that I was looking for. The items will be delivered quickly (in 5 days) which is exactly what I need. The dining set looks great online, and I'm looking forward to seeing it in my home!


4.5 out of 5
Love RTG, but paying $250 for delivery was heart-breaking. We recently moved, and there are no RTG stores, or warehouses near Lexington Kentucky. My purchase was $800... Please consider a store, or warehouse near RTG for free delivery. We bought most of our furniture from RTG because of the quality, modern style, and locations.


5 out of 5
We bought my grandson furniture as well


5 out of 5
I shopped online and found a good variety of style to choose from. I found something I like, drove to the store to sit on the couch that was available. The chairs I chose are coming from a different vendor so I could not sit on them to try them out, however, I did know that before going to the store. I like the couch. Went home to think about the purchase, so not to make any rush judgements. Discussed it with my wife and then decided to order the furniture. I have purchased Rooms To Go furniture before and I feel the quality is worth the asking price. I love the no interest and equal payments, even though we typically pay things off early.


4 out of 5
Easy to find what I wanted, reasonable prices, reasonable fee for delivery and installation, good financing terms


5 out of 5
I went to rooms to go website. Found the chair I liked. Then I bought it. Simple as that so I’ll do it again.


4.5 out of 5
Online is so quick and easy! There is a chat service option is that was helpful for me. Not happy about delivery date but I hope they contact if they can deliver sooner.Check out was so fast & I love shopping online, no pressure to buy more or items you aren’t crazy about. Prices seem fair. Check it out in store to make sure it’s comfortable, don’t go based off reviews - if I would have, I would have been very unhappy with my purchase.


3 out of 5
Problem was in the delivery. I am a 74 year old disabled women, my old mattress was leaned against and covering my bathroom door, also the box mattress was leaned against the only window in my bedroom. They put the new bed right over the old bed frame. I was lucky that a repairman arrived to look at my washer, he saw my problem and helped me, by moving both mattress and box spring to the livingroom wall. he also lifted the new bed and frame so he could get the old frame out from underneath the new bed. I mention to him I am only 4' 9" tall and the bed was to high for me to get into. The repairman notice that the feet, of the new bed, where in three sections. Before laying the bed down, he removed one section of the feet, so now I can get into the bed. I gave the kind man a $20.00 dollar tip for all the things he did for me. He did talk to Rooms to Go customer service person, for me. They told him that they would call the driver to come back and pickup the old mattress and box spring. Mattress and Box are still leaning against the livingroom wall and no return call from customer service. I like the bed, BUT AM VERY DISAPPOINTED WITH ROOMS TO GO DELIVERY PERSONNEL. Carol Ballard


5 out of 5
I would recommend because the packages offered seem very cost effective


5 out of 5
Love, love, love my new furniture!!


4 out of 5
rtg had the chairs i was looking for cheaper than any other place i looked. they are bigger than on other sites and i can go and pickup the order


3 out of 5
I do think the set up fee is a bit ridiculous. I feel it should be all inclusive. I also wish that we could get the table with in a few days rather than almost two weeks.


5 out of 5
Simple site navigation. The lines Rooms To GO are carrying a fresh and modern.


5 out of 5
The website and credit card process was streamlined and best of all the retailers


5 out of 5
It was super easy to order my bedroom furniture online. The descriptions were detailed and the pricing was reasonable. It was easy to just keep adding to my cart and then I was able to come back to it and delete or add more if necessary. I was able to pick my delivery date online and that was very convenient. Very easy process ordering online.


5 out of 5
I really enjoyed my shopping experience. It was very simple and enjoyable. I most definitely would recommend Rooms To Go to friends and family.


4 out of 5
The leather on my sofa does not appear to be real. Leaves an indentation whenever you sit on it.


5 out of 5
Showroom should have at least one version of isofas on site. So I could sit on it.


4 out of 5
Online Shopping in Rooms to go is convenient


3.5 out of 5
Looking for counter bar stools and found many to be expensive. I have a RTG line of credit so I decided to go there. I was pleasantly surprised by the number of options, but many looked "common and cheap". The nicer stools were priced highly. I ended up trying one of the mid range stools, but did not buy all of them. I need to check out the quality first. I wish they were on sale. Also there was no info about assembly etc.


5 out of 5
I HAVE BOUGHT A LOT OF ITEMS ON LINE. ROOMS TO GO IS THE BEST OF ALL. I WILL SHOP THERE AGAIN. THIS WAS MY SECOND PURCHASE OF MAJOR FURNITURE. THANKS SO MUCH VERNA