Cancellations and Returns

Should you wish to cancel or return your order, please refer to the following policies.

What if I want to cancel my order?

Change your mind after placing an order? That's not a problem. Orders can be cancelled as long as they have not been prepared for delivery by our delivery partners. To cancel your order, simply call us at (866) 965-3876 or email us at customerservice@furniture.com. We will promptly refund your credit card. In some cases, a restocking fee and delivery fees may apply if you cancel your order after it has been picked up for delivery.

What if I want to return my delivered item?

    We guarantee your complete satisfaction and want to make sure you are happy with the purchasing experience. If you have changed your mind on an item, no problem - we make returns easy. You can return your product within 7 days of delivery by simply calling us at (866) 965-3876 or emailing us at customerservice@furniture.com. Your refund will exclude delivery fees and/or a restocking fee and can only be made if the merchandise is in "as-new" condition. To be eligible for return, mattresses and box springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind. Please note, due to state regulations, mattresses and box springs cannot be returned in West Virginia.

    We do our best to make your delivery successful. However, sometimes issues may arise that are beyond our control. If you need additional assistance, please reach out to our Customer Care team within 48 hours of delivery.


Privacy Policy

Last Updated June 2014

At Furniture.com, we believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front!


We Respect Your Privacy

    At Furniture.com, we respect your privacy and want you to understand how your information is used.

Why does Furniture.com collect online visitor information?

    The information we receive from you helps us to fulfill your order accurately and quickly, learn how to improve your shopping experience, as well as meet our commitment to privacy. When you visit Furniture.com, you have the option of creating a free Furniture.com account so you can place online orders, save your shopping cart items, gain access to special promotions, and view delivery details and lead times. Creating a Furniture.com account is easy. We just need your name, email address, zip code, and a password of your choice.

    Once you place your online order, we'll ask for some additional information to fulfill the order including your delivery address, billing address, phone number, and credit card information.

    Your Consent
    We collect, use and disclose your personal information with your consent or as permitted or required by law. Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. For example, in many cases, your consent to the collection, use and disclosure of personal information by Furniture.com may be implied by the fact that you made a purchase on our website, where the collection, use and disclosure of personal information relates to the fulfillment of your order by Furniture.com. If you provide personal information about another person to us, we assume you have the consent of that individual to enable us to collect, use or disclose their information as described in this policy. If you choose to provide personal information to Furniture.com (for example, registration for promotional emails), we assume that you consent to the collection, use and disclosure of your personal information as outlined in this privacy statement.

    If you do not consent, please do not provide your personal information or, where applicable, exercise the opt-in or opt-out options offered. Subject to legal and contractual requirements and reasonable notice, you may refuse to consent to our collection, use and disclosure of your personal information or you may withdraw your consent to our further collection, use and disclosure of information about you, by contacting our Customer Service team at customerservice@furniture.com or calling us at (866) 965-3876. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our services.

    There are instances where Furniture.com may collect, use or disclose your personal information without your consent, for example, to collect a debt you owe to us, to comply with a subpoena or court order, or to comply with other valid process regarding the production of records.

How does Furniture.com automatically remember me?

    When you visit Furniture.com, we send one or more cookies to your computer or other device. We may also use cookies in email that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A session cookie expires immediately once you end your session (close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. Generally we use cookies to improve the quality of our service when you visit our website and other websites of interest to you. We also use cookies to remind us of who you are, tailor products, services, and advertising to you, estimate our audience size, assist our online merchants to track visits and sales on our sites, and to process your order, track your status in promotions, and/or analyze your visiting patterns.

Does Furniture.com ever share this information?

    We never share your personal information with anyone, except in connection with your order. Furniture.com does not sell, rent, share, trade, or give away any of the information you provide except to financial institutions processing your payment or financing application and the retailers/shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

    The information you provide us is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will not be shared with anyone.

    If you have additional questions about or Privacy Policy, please reach out to our Customer Service team at customerservice@furniture.com.


Does Furniture.com use geolocation?

    When you access Furniture.com, we may additionally collect and store device sign-on data (including device ID) and geolocation data in order to provide our services.


What types of emails will I receive from Furniture.com? Can I unsubscribe from these emails?

    As a registered Furniture.com user, you may receive emails from us including newsletters and special offers. If you would no longer wish to receive these emails, you can opt out or unsubscribe at any time by clicking the "unsubscribe" link in the email, or by logging in to your Furniture.com account and selecting "Update your email preferences". Or, you can email us at customerservice@furniture.com.

    In addition, when you place an order with Furniture.com, you'll receive email updates regarding the status of your order. These emails, which are critical to fulfilling your order, will not be affected by updating your email preferences.


How can I contact Furniture.com with questions about this Privacy Policy? And, how do I know if this policy has been changed?

    If you have any questions about our Privacy Policy, our website practices, or contact with the company, please reach out to our Customer Service team, at customerservice@furniture.com, or you can contact:

    Privacy Policy Coordinator
    Furniture.com, Inc.
    580 Harrison Avenue
    Boston, MA 02118

    If we need to update our Privacy Policy, we will post these changes to this privacy statement, the homepage, or other places deemed appropriate so users are always aware of what information we collection, how we use it, and under what circumstances, if any, we disclose it.

    If, however, we are going to use users' personally identifiable information in different manner from the stated above, we will notify users via email.


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Secure Shopping

We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us.

    Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. Furniture.com is so confident in our systems that we ensure 100% safety in the transactions you make with us.*

    *In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Furniture.com will cover the entire liability for you, up to the full $50. Furniture.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at Furniture.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the Furniture.com security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.