Note: Please be sure you have entered your zip or postal code above to see the most relevant and specific answers to your questions.

What kind of furniture do you sell?

    We hand-pick and curate the best in quality and style for you and your home. We carry thousands of items and a balanced selection of prices and styles – from traditional to retro.


Do you have any physical stores?

    Furniture.com is an online only retailer, so we do not have any physical store locations. Please be sure to enter your correct delivery zip code at the top of the page, so you can see the most current inventory available to you.


Where do you deliver?

    We currently deliver to most zip codes in the following states in the U.S.: Connecticut, Washington D.C., Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Mississippi, Missouri, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia.


Do you deliver outside the United States?

    While we do not ship outside the US, we can work with freight forwarders that are located in our delivery area. Please note that the merchandise warranty, etc. expires once it has been delivered to the freight location. For more information, contact our Concierge line at (877) 342-7061.


How much does delivery cost?

    Delivery and set-up charges vary depending on where you live and from the amount of merchandise ordered. The final cost of your delivery will be displayed on Step 2 of our Order Process after you enter your delivery address. A preliminary delivery cost will be shown in the shopping cart.


Can I pick up my furniture?

    Currently we do not offer warehouse pick-up, all merchandise is available for delivery only.


Are the prices in my shopping cart guaranteed?

    Furniture.com works to maintain the lowest prices on our offered products. Prices are not guaranteed until your order is placed. Please note, we reserve the right to not accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and the authorization on your credit card will be reversed. Our promotions expire at midnight Eastern Standard Time on the date indicated on product pages and shopping carts.


How do I know that the color I see on screen is accurate?

    Every computer monitor displays colors slightly differently. To ensure you are seeing the color of our products as they truly are, take the Furniture.com M&M test. If the colors of the candies you see on screen don't look the same as they do in real life, try adjusting your monitor's brightness and contrast. Or refer to your computer user manual for instructions on how to adjust color settings.


Is online ordering safe?

    Yes, Furniture.com understands that the safety of your personal information is extremely important to you. We use a variety of electronic and physical security measures to protect your personal data and credit card information from unauthorized access. View our Privacy Policy to learn more about our security measures.


What kinds of payment do you accept?

    We accept Visa, MasterCard, American Express, and Discover Card. If your card has been issued outside the United States and Canada, please be aware your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders. All orders must be paid in full once submitted online.


When is my credit card charged?

    There may be an initial authorization of your card when you submit your order online. However your card is only charged once the order is processed.


What happens if there is a pricing error?

    While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, Furniture.com expressly reserves the right not to honor pricing errors on this website when accepting an order online. If an online order contains a pricing error, we will let you know and will cancel the order. Any authorized payments for that order will be immediately reversed. If you discover an error once your order is delivered, reach out to our Customer Care team or refer to our return policy. In some cases where pricing errors occur, Furniture.com reserves the right not to honor them.


I'm buying on behalf of a charitable organization. How can I get my tax exemption?

    We are happy to accept your order for a tax exempt organization, so long as the merchandise is being delivered to the same address as on the certificate. The original order will include the tax, but once a copy of the certificate is obtained we will issue a refund equal to the tax amount. Please contact our Customer Care team after you have placed your order for assistance.


Do you offer a military discount?

    We are pleased to offer a 10% discount on all purchases for military personnel. In order for us to confirm your military status, simply email us from your .mil account before placing for your order for your discount.


Is there a discount available for design professionals?

    We are happy to assist design professionals looking to find items for their clients. Please contact our Concierge for details at (877) 342-7061.


back to top

Bulk Orders

Are there discounts available for ordering multiple items to furnish rental units or office space?

    With the majority of our products in-stock and ready to ship via our professional delivery service, Furniture.com provides an easy solution to the problem of furnishing rental property or other commercial spaces. We even can provide special pricing. Please contact our Concierge line at (877) 342-7061 for personal assistance with your order.


back to top

Account Information

How do I change my account information?

    To change your account information, login here to your Furniture.com account where you can change your address, email, phone number, password, or payment options. Please note that any changes made to your account will not update information on an already-placed order. To change information for an order, please reach out to our Customer Service team.


I forgot my password. What do I do?

    Go to the login area of Furniture.com and select "Lost Your Password?" Enter your email address and we'll send you your Furniture.com password.


Will you share my information with anyone else?

    We will not share your personal information with anyone, except if required to fulfill your order. View Furniture.com's Privacy Policy.


back to top

Your Order

How do I track my order?

    To view the status of your order, simply login here to your Furniture.com Account and click on "Online Order"; then select the Delivery Document you want to review. Your Delivery Document will show you which items you've ordered and when they will be delivered. If your order includes items being delivered in separate locations, each item will have its own unique delivery document. If you have multiple delivery documents for an order, you may receive separate delivery dates for your items. You will be able to split orders into separate delivery documents during the checkout process.


When will my order be delivered?

    Once you've entered in your shipping address during the order process, you have the option to select a delivery date for your own convenience. In some cases, items are shipped from warehouses which prevents us from providing you with a firm date. In these cases, you will see an estimated date and our Customer Care team will call you to schedule your delivery.


Why do some products show longer delivery dates than others?

    There are cases where the demand for a particular collection is higher than anticipated. In these cases, we show you a delivery date that includes the time it will take for our warehouses to restock and deliver to your home. In most cases, once an item has been restocked, we can deliver it within days.


Can I change my delivery date?

    Yes, the delivery date of your order can be changed up until we prepare your order for delivery, usually 48 hours before your delivery date. To change the date of delivery, contact the customer service team number provided in the email confirmation or send us an email at customerservice@furniture.com.


back to top

Your Delivery

What should I know about the delivery process?

    To ensure smooth delivery of your furniture, please review the following delivery policies:

    -- Approximately one (1) days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately at this time we cannot take requests for specific times.

    -- If you must reschedule your delivery date, please reach out to our Customer Service team at (866) 965-3876 or email us at customerservice@furniture.com at least three (3) days before your scheduled delivery.

    -- Before your delivery date, please make sure to measure your doorways to ensure clearance and clear rooms for moving pathways between your entry door and the chosen room.

    -- Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.

    -- We cannot deliver to anyone under age 18.

    -- Visible merchandise damage or any home damage must be noted on delivery documentation and called in to our Customer Care team at (866) 965-3876 or email us at customerservice@furniture.com within 48 hours of delivery.


Will my furniture be assembled?

    Our delivery partners will assemble the furniture they deliver. For any items where customer assembly is required, these items are marked as such.


What if my merchandise arrives damaged?

    While our delivery teams are extremely careful and cautious, if there is any visible merchandise damage or home damage, please notify our delivery team and note it on the delivery paperwork. Then reach out to our Customer Service team with your paperwork handy at (866) 965-3876 or email us at customerservice@furniture.com within 72 hours of delivery. When possible, we will promptly repair or replace the damaged item.


back to top

Warranty and Protection

Do you offer warranties on your furniture?

    Once your items are delivered, Furniture.com provides a one year warranty to the original purchaser and delivery address. Accessory items are warranted for a period of 90 days. Under conditions of normal usage, we will conduct repairs on any defect in workmanship at no charge during the one year period from the date of possession of the original purchase.

    If the item cannot be repaired to factory specifications, the item will be replaced with the same or comparable merchandise. If the same item is not available, we will issue a credit towards new merchandise.

    This warranty is void if the merchandise suffers damage caused by abuse, negligence, accident, was relocated, repaired or tampered with, was sold "as is", or used for commercial purposes. We do not guarantee fabrics against wear, fading, color fastness, or any damage that occurs during the cleaning process.

    Some furniture, and mattresses and boxspring manufacturers offer separate warranties on their products. For warranty information, refer to any of the warranty tags that come with your delivered furniture.


back to top