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Shopping at Furniture.com |
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Note: Please be sure you have entered your zip or postal code above to see the most relevant and specific answers to your questions. |
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How does Furniture.com work? |
Furniture.com partners with leading furniture stores across North America to bring you the best in online furniture shopping.
Browse Furniture.com's tremendous selection of home furnishings, read our online magazine, and use our interactive tools to find the furniture that's right for you.
Ready to order? Your furniture is in-stock, nearby, and can be delivered quickly and inexpensively. Select your delivery date, place your order online and you'll soon receive your furniture from a local store that knows furniture delivery and will always be there to help. |
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What furniture brands do you carry? |
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Furniture.com’s ever-expanding selection is carefully edited from the merchandise of our retail partners. The result is thousands of items to choose from and a balanced selection of prices and styles. And no matter what you purchase, every item is backed by our retail partners’ comprehensive guarantees, warranties and service programs. |
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What kind of savings do you offer? |
Our retail partners are among the largest furniture stores in North America. Their tremendous buying power gets them the lowest prices from furniture manufacturers - and allows Furniture.com to pass the savings onto you.
In addition to everyday low prices, sign up for your Furniture.com account today to receive notification of exclusive Preferred Customer sales events. |
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What about delivery? |
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At Furniture.com, unlike with other online retailers, your merchandise is delivered by a retailer near you. Our retail partners provide fast delivery, offer you the same low delivery cost as their store customers, and are close by should you need help. We think it’s the best of both worlds - the convenience of online shopping plus the efficient local service of leading furniture stores. |
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Can I see your furniture in a store? |
Our retail partners have stores across North America. To see our products in a store, enter your zip code and we’ll direct you to the retailers we have in your area.
Interested in seeing a particular item? Click "Find a Store" on that product's page. We'll check the inventory at our retail partners' stores and direct you to a store that is displaying that item. |
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Why do you need my zip or postal code? |
We won’t sell you furniture until we’re sure we have a retailer in your area that can ensure smooth delivery of your order. As we build our network of retail partners, our delivery area continues to grow. We use your zip or postal code to:
• Let you know immediately if we have a retailer that delivers to your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person.
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How do I know that the color I see on screen is accurate? |
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Every computer monitor displays colors slightly differently. To ensure you’re seeing the color of our products as they truly are, take the Furniture.com M&M test. If the colors of the candies you see on screen don’t look the same as they do in real life, try adjusting your monitor’s brightness and contrast. Or refer to your computer user manual for instructions on how to adjust color settings. |
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Registration and Privacy |
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How do I become a Furniture.com Preferred Customer? |
All you have to do is register and create your personal Furniture.com Account. The process takes only a moment, then press Submit and you’re done! The benefits are substantial:
• See real-time availability and delivery dates
• Track and change your order online
• Message our customer service team
• Receive notice of sale events and exclusive web-only offers
• Get inspired by the design ideas in our newsletter.
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How do I change my personal information? |
Login to your Furniture.com Account to change your street or e-mail address, phone number, password or payment options.
From your Account, you can also send and receive messages and track and update your Furniture.com orders. |
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What if I forget my password? |
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Go to the Login area of our website and click "Lost Your Password." Enter your e-mail address and we’ll send your Furniture.com password. |
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Why is ordering online safe? |
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At Furniture.com, our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address. Click here to learn more about Furniture.com's Security Policies. |
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Do you share my information with anyone? |
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We will not share your personal information with anyone, except as is required to fulfill your order. Click here to see Furniture.com’s privacy policy. |
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Delivery and Pick-Ups |
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How will my order be delivered? |
At Furniture.com, we use the same systems our retail partners use to deliver thousands of orders a day. Plus, our state-of-the-art online tracking system keeps you in the driver’s seat. You choose your delivery date during the purchase process and can track your order online.
Here’s how it works:
1. Complete your order on Furniture.com.
2. We’ll then submit your order to the retailer that will fulfill your order.
3. When the retailer accepts your order, they will charge your credit card and we will provide you with:
a. your Delivery Document Number – this is the reference number the retailer will use for your delivery
b. contact information for the customer service representatives that can answer questions about your delivery.
4. After your order is accepted by the retailer, you can track your order on Furniture.com by clicking “My Delivery Documents” in your Furniture.com Account.
5. Before your delivery date, you will be contacted and informed of a time window when your furniture will be delivered. NOTE: In some cases where items are shipped via UPS (e.g., Levitz Direct items) you will not recieve a call, but can use a UPS tracking number to track your package.
Throughout the process, you’ll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery. |
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When will my order be delivered? |
Because Furniture.com works with local retailers, your furniture will be delivered fast, directly from local warehouses. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your furniture.
When you click "Proceed to Checkout" from your Shopping Cart, we check the inventory at a warehouse near you, and check the times that delivery teams will be in your neighborhood.
On the first page of the order process, we'll show you the earliest date your furniture is available.
On the second page of the order process, once you've entered your exact address, we let you select a delivery date that is convenient for you.
At Furniture.com, we want you to know exactly when you can get your furniture, and let you choose a convenient day to receive it. Sounds simple, but we're the only furniture website that offers this level of visibility and flexibility. |
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How much does delivery cost? |
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Our retail partners deliver thousands of orders a day, which keeps delivery prices low. Delivery charges vary depending on where you live and from which of our retail partners you place your order. The cost of your delivery will be displayed on Step 1 of our Order Process after you click Proceed to Checkout from your Furniture.com Shopping Cart. |
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How do Levitz Direct deliveries work? |
Levitz Direct is a selection of items that can be sent via UPS directly to your home - fast and for free!
For these orders, once your order has been accepted, we will e-mail you a UPS tracking number that can be used to monitor your delivery. Because these items are delivered directly by UPS, you won't be able to select a delivery date or time, but you will be able to monitor your items' progress from our manufacturers.
Please also note, UPS can only deliver to your door - they cannot place your furniture in your home or assemble your items. |
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Can I pick up my furniture? |
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Yes, in many cases you can pick up your furniture at a distribution facility convenient to you. Proceed to Checkout from your Furniture.com Shopping Cart for full details. |
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What's a Delivery Document? |
As soon as Furniture.com places your order with a retail partner, we create an online form that begins tracking the status of your order. This form is called a Delivery Document, and represents the items that will be delivered to you on your promised delivery date. If your order includes merchandise from more than one retailer, a Delivery Document will be created for each retailer. This ensures your order is tracked correctly and allows you to make changes without disrupting the entire order.
If you have multiple Delivery Documents for your order, you may receive separate delivery or pick-up dates for your merchandise, although Furniture.com will work with our retail partners to do everything possible to consolidate orders so everything arrives at the same time. Any splitting of orders into separate Delivery Documents is shown and explained in detail during the checkout process. |
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How can I see the status of my order? |
To view the status of your order, simply login to your Furniture.com Account and select the Delivery Document you want to review or change.
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Will my furniture be assembled for me? |
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In almost all cases, our retail partners will assemble the furniture they deliver. One notable exception is occasional tables, where customer assembly may be required. All items where customer assembly is required are marked as such. |
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I received an e-mail notifying me the status of my order has changed. Where can I see my order's new status? |
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All you have to do is login to your Furniture.com Account and select your Delivery Document for an updated status. |
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Can I cancel my order? |
Orders placed online can generally be cancelled as long as they have not been prepared for delivery by our retailers.
Once you place your order, you will receive the contact information of service representatives that will help you with your order.
To cancel your order, simply call a service representative, or, if you prefer, e-mail us at CustomerService@furniture.com. A full refund will promptly be made to your credit card. In some cases a restocking fee may apply if you cancel your order more than 48 hours after it is placed.
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What if I'm unhappy with my purchase? |
When you purchase from Furniture.com you’re covered by the same return policies and guarantees as store customers of our retail partners. These retailers are among the largest in the country and are carefully chosen to provide a wide selection of quality merchandise, customer-centric policies and a proven ability to deliver.
Each of our retailers has their own policies, which are explained in detail in several places. First, you can see the policies for a particular product by clicking on the retailer's name on that product's page. The policies for a particular order can also be found by clicking "Policies" on each page of the checkout process. |
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Can you deliver outside the United States and Canada? |
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Sorry, we cannot deliver outside the United States and Canada at this time. |
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Pricing and Payments |
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Are the prices in my Shopping Cart guaranteed? |
Furniture.com makes every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been accepted by one of our retail partners.
Please note, our retail partners reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged.
Please also note that promotions on Furniture.com expire at midnight Eastern Time on the date indicated on Product Pages and Shopping Carts.
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What types of payments do you accept? |
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Furniture.com processes major credit cards on behalf of our retailers. In addition, for many of our retailers we accept their store credit cards. Proceed to Checkout from your Furniture.com Shopping Cart for full details. |
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Do you charge my credit card at the time I place my order? |
We follow the payment policies of our retail partners. Some require just a deposit at the time of order, however many require payment in full at the time of your order.
We will authorize your card when you complete your order, which includes confirming your account number and your available balance with your credit card company. Your card is not charged at this time. Our retail partner will charge your credit card when your order is processed and accepted by them. Payment requirements are explained fully during the checkout process. |
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Do you accept COD orders? |
We cannot accept COD orders. All orders must be paid in full prior to delivery.
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Protection Plans |
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Do you offer protection for the furniture you sell? |
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Yes, our partners offer protection plans that will protect your furniture for years to come! |
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How can I protect the furniture I purchase? |
When you click "Proceed to Checkout" from your Furniture.com Shopping Cart, you'll arrive at the first step of our easy-to-use order process.
If you have items in your order that can be protected, you'll see additional information and pricing. Click "apply" and your furniture will be protected from normal household stains and damage.
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Finding Help |
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Where can I find decorating tips and layout ideas? |
"Your Home," the Furniture.com online magazine, is filled with helpful glossaries, decorating tips and inspiring ideas to suit your individual style, needs and budget. Articles are updated on a regular basis, so check back often. To see how items will fit in your home, experiment with our Room Planner, and be sure to see our Style Guide to find the look that’s just right for you.
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What if I have questions about a product? |
One of the benefits of our partnership with your local retailers is that there’s always someone nearby to answer any questions you may have. If you’re looking at an item, click Ask a Question and you’ll see the phone numbers of local stores waiting to answer your call. Prefer not to pick up the phone? You can also send a text message from this page if you have questions about a product.
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What if I have questions about my order? |
As soon as Furniture.com places your order with one of our retail partners, local service representatives are available to help with your order.
We will send you the phone number for the customer support department as soon as your order is processed. And don't forget, an easy-to-access order status is always available online. |
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I'm a former Levitz Customer |
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Levitz Furniture, whose products once were featured on Furniture.com, filed for bankruptcy in November, 2007.
While Levitz has closed and we are not able to assist with issues related to Levitz, we are able to provide the following contact information for the former company. |
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I have a question related to the Levitz Bankruptcy. |
All information related to the Levitz bankruptcy can be found here:
http://www.plvtzcustomer.com |
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I would like to make a payment on my Levitz Card. |
HSBC, the bank that provides your Levitz Card, has provided us with the following information:
To make a payment online, visit:
https://www.hrsaccount.com .
If you have a question about paying online, please call 800-298-4240. |
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